Returns & Refunds

Last updated 12 September 2026

The short version

If your print arrives damaged, faulty or misprinted, we will replace it or refund you in full. Because every print is made individually for you, we cannot accept returns simply because you have changed your mind.

Damaged, faulty or misprinted

Email orders@fujitasupply.com within 30 days of delivery with a photograph of the problem and the email address you ordered with. A photo of the packaging helps too where the damage happened in transit.

We will send a replacement or refund you in full, whichever you prefer. You will not normally need to send the damaged print back — if we do need it returned we will arrange and pay for that.

Changed your mind

Prints are produced to the size, frame and design you choose at the point you order, so nothing exists until you place it and nothing can be resold afterwards. For that reason we do not offer change-of-mind returns.

Under the Consumer Contracts Regulations 2013, goods made to a consumer's specification or clearly personalised are excluded from the usual 14-day right to cancel, and that exclusion applies here. Your rights where goods are faulty, not as described or not of satisfactory quality are unaffected and are set out in the Consumer Rights Act 2015.

Cancelling before it is printed

If you email us quickly enough that the order has not yet gone into production, we will cancel and refund it. Once printing has started we cannot.

Refunds

Refunds go back to the card you paid with. Your bank usually takes a few working days to show it once we have issued it.

Getting in touch

Everything above starts with an email to orders@fujitasupply.com. We aim to reply within two working days.